How much is postage and packaging?
If you are in the UK, all P&P for keepsake jewellery is free. This includes the cost of posting your print kit out to you, a stamped addressed envelope to return the prints in and the finished keepsake jewellery. If you are outside of the UK, a small charge is made to cover these costs, international shipping will be calculated at checkout.
How long will it take to make my keepsake jewellery?
The time taken to make your jewellery can vary at different times of year. Big events like Mother's Day, Father's day and Christmas are always busy and it can take up to 28 days to make orders when prints are returned just before these dates. At quieter times of year it is often faster, however I do ask people to allow up to 28 days on the free service, just in case I get a rush of prints returned all at once.
If you need your jewellery quickly, I am happy to work extra to get it done, however there is a small charge for this.
Is the keepsake jewellery real silver?
Yes, all hand, foot and fingerprint jewellery is made from 99.9% fine silver. This is the purest silver available and preserves the most amount of detail in the prints.
Is the keepsake jewellery hallmarked?
The only way to get silver jewellery officially hallmarked is to send it away to the assay office, this is a costly and lengthy process. For this reason I do not generally hallmark the jewellery. Hallmarking is not a requirement on items under 7.78g
I'm a perfectionist, will my jewellery be perfect?
In short no! All items are completely handmade and will have some slight imperfections which add to their charm and uniqueness. The quality of my work is high, I will put a lot of effort into minimising the imperfections, but the pieces will have an organic, handmade feel to them. If you are looking for a 'factory finish' I don't think I can help you.
Where are you based?
I work from my home studio in South Shields.
I'm not local, can I still have keepsake jewellery made?
Of course, fingerprint kits as well as hand and footprint kits can be sent through the post and are very easy to use. Take the prints in the comfort of your own home at a time that suits you and your child.
My child doesn't have a defined fingerprint, can you enhance it?
Children under a year old often do not have very defined prints, unfortunately if the fingerprint whorls are not very strong I cannot enhance them. You will get a dimple in your charm that is an exact replica of your child's finger tip, whorls or not. For babies under 1 months old I tend to recommend a full hand or footprint instead of a fingerprint. For newborn babies a footprint is almost always easier to get!
I can't see what I want can you make something different?
Absolutely! Each item is hand made and the design possibilities are limitless, if you want something bespoke, email me your ideas.
Can you put a print on both sides of the charm?
Yes, double sided charms are made thicker than single sided ones and so use more silver, an additional charge is made to cover the cost of the extra silver and exra work involved in making an additional print.
Can I have a name on the back of the fingerprint jewellery?
Yes, the option to add a name or short message to the back of the charm is available on the order page. This will be hand engraved.
Grandma and Granddad would like a fingerprint charm too. Can you make more than one charm with the same print?
Yes, fingerprints, handprints and footprints can be used to make as many charms as you like.
Will I get my prints back?
Yes, I will return your prints with your finished jewellery.
I lost my charm, can you make me an identical one?
I can certainly make you a replacement charm, however as each one is hand made it will not be identical to the one you lost. I will do my best to get it as close as possible.
I plan on having more children, can you make more jewellery for me in the future?
Absolutely! Feel free to contact me for a chat if you would like to discuss the best options for adding to at a later date. If you are buying charms to wear alongside existing charms, please send me a photo of your jewellery and I will try to make the new one to match as closely as possible.
Do you price match?
If you've seen an item which you believe to be the same standard of work and quality of materials, please do in touch and discuss it with me. I generally don't like to get into a price war with other companies, where possible I prefer to add value rather than take it away!